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ETIQUETTE & POLICIES

CANCELATION POLICY
As of February 1st:
To avoid loosing your class pass, you must cancel your reservation 12 hours before the start of class.  If you cancel less than 12 hours, or are a no show, you will loose your class pass.  

If you have a 30-Day Membership, you can cancel up to 2 hours before the start of class without penalty.  If you cancel with less than 2 hours before the start of class or are a no show, you will incur a late cancellation charge; $5 for mat classes and $10 for reformer classes. This will be charged to the payment information on file.
   
Private, semi-private and 'Your Space' require 24 hour notice to avoid cancelation fee.  Cancelation fee may be the full cost of the service.

Of course, if there are unique circumstances, email to discuss.


LATE CANCEL PENALTY
If you have been Late Canceled, you will loose that class automatically from your class pass.  If you have an Unlimited Pass, there will be a $10 late cancelation fee for reformer class and $5 for mat class.

STUDIO ETIQUETTE
Arrive early, especially if its your first class...
But sometimes life happens and you'll find yourself running late.  If there is a front desk staff, the studio will be open for you to quietly join the class.  Please wait for an appropriate time as to not disturb the class flow. When there is NO front desk staff, the doors will be locked when the class starts.  So try to be on-time as we cannot guarantee the door will be open past the start time of the class.

​Generally, the front door will be open 15 minutes before class and you can go into the studio at that time.  If you arrive early, be mindful there might be a class in progress; please relax in the hang out area at the front and use quiet voices.

The studio rooms are quiet spaces to breathe, move and relax before and after class.  Yet we also love to gather, socialise and meet new friends; use the front sitting area for quiet conversations while you wait for your class to begin and/or after class.

Plan to stay for the whole class...
Savasana is an important part of your practice and allows the body to receive the full benefits of your class.  Should you have to leave early, let the instructor know and leave before Savasana starts.

No bags or cell phones in the studio...
Please leave all your possessions outside the studio in the cubies provided and ensure your cell phone is on silent. If you are wearing a watch or SmartWatch, please ensure they are on silent also. (or preferably, leave it in your bag)
 
Remove your shoes...
You'll find a bench and shoe storage at the front door.  Please remove your shoes before signing in at the front desk.

Tell your instructor of any conditions or injuries...
We can only provide a safe, effective and challenging experience for you IF you inform us of any conditions or injuries you may have.  Trust us.

Scent-free space...
No heavy perfumes, oils or colognes.

Bring your own towel, water bottle, and mat (if possible)...
The studio will provide a mat if needed, yet its best to bring your own.  A water bottle and towel are always great to have with you in class.
COVID / FEELING ILL PROTOCOLS
As of March 2022, proof of vaccination and masks are no longer required.  We ask you remain diligent, if you don't feel 'right', please stay home for the safety of our community.**

Upon entry and during your stay, please use the hand sanitisers provided. 

EAST STUDIO will remain a mask-friendly environment and we encourage people to wear them when they feel comfortable.  Whether in the common areas or on your mat, you may remove your mask for your practice or keep it on...up to you and what you're comfortable with.  

If you are feeling ill, please stay home. 
If you are awaiting PCR test results, please stay home.
If you've been in close contact with a positive case, please stay home.
Even if you think its 'just' a common cold, please stay home.

Let's keep everyone safe so we can keep practicing together!
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